Oops… Something went wrong with your payment
We’re sorry for the inconvenience! Please scroll down for troubleshooting and tips.
Troubleshooting and Tips
Zip/Postal Code issue
If your zip/postal code contains spaces or letters (we’re looking at you, Canada), try entering 11111.
You’re trying to use a Discover Card
Sorry, we can’t accept Discover Cards at this time. We’ll gladly accept Visa, MC, and AmEx payments.
Your bank/credit card blocked the payment
It’s possible your credit card has flagged the payment as suspicious activity because it’s a relatively large payment to an overseas account. We recommend calling your credit card and letting them know this is a legitimate payment. You’ll probably have to wait until tomorrow to try again.
You’re trying to make the same payment twice
Credit cards usually flag this because it looks like a mistaken charge. Calling the credit card and waiting a day usually work. We can also send you a new secure link.
Still having trouble?
Please don’t hesitate to get in touch with your tour specialist, and they’ll be able to help. Thanks for your patience!
While you’re waiting…
Looking for comprehensive travel insurance for your upcoming trip to Israel?
We’re partnering with Travel Insured International to bring our valued guests the kind of travel insurance that can stand up to our Uncompromising Quality, Uncomplicated Travel promise. Click below to get a quote!
(currently available only for US/Can residents)