CREDIT CARD PAYMENT TROUBLESHOOTING

If your zip/postal code contains spaces or letters (we’re looking at you, Canada), try entering 11111.

The payment form will not accept telephone numbers with any non-numeric characters (e.g. dashes, pluses, spaces, parentheses, etc.). Please enter your phone number with only numerals, like this: 18783344556.

To protect user security, the payment server will prevent transactions on a secure link if the link has been open for longer than ten minutes. To prevent your link from freezing, make sure you have all your payment information in front of you before you begin (you will need your card information and the amount of payment).

Unfortunately, we can’t accept Discover Cards at this time. We’ll gladly accept Visa, MC, and AmEx payments.

Your bank may block this payment or flag it for suspicious activity because it’s a relatively large payment to an overseas account. We recommend calling your credit card and letting them know this is a legitimate payment. If your payment was blocked, you’ll probably have to wait until tomorrow to try again.

If you plan to make a second identical payment using this link, we strongly encourage you to try using a different card or wait another day or two. Credit cards may flag this because it looks like a mistaken charge. Calling the credit card and waiting a day usually work. We can also send you a new secure link.