Superior communication and implementation of the perfect itinerary! I work at a Jewish day school, so when it came time to plan a Bnot Mitzvah trip to Israel, there was no shortage of tour company recommendations. However, David Gross of Dekel Tours immediately stood out from the rest. To begin, I appreciated seamless communication with a native English speaker. In addition, as they say, presentation is everything. The proposed itinerary from Dekel tours was beautifully crafted with color images and easy to read text blocks. The other proposals I received looked like résumés, or a document you might use to take notes. The itinerary was 100% personalized to our family. From the hotels to the activities, every one of our interests and needs were considered. This was no easy feat with a group ranging in age from 12-78. We also had a particular tour guide in mind, (Sharon Pelleg), and Dekel tours was able to secure the tour guide of our choice. For the Bnot mitzvah, (2 daughters ages 12 and 15), we were given phenomenal recommendations for clergy, location and photography. Once the planning was complete, and we arrived in Israel, the superior service continued with immediate communication whenever needed. For example, we unexpectedly required a scooter for a family member who experienced limited mobility. A scooter was delivered to the hotel and our transportation was modified to accommodate. Also, a different family member needed a chiropractor, David was able to schedule and arrange travel to and from an appointment. I know this is quite the gushing review, but it is well deserved. Superior communication and implementation of an itinerary that provided the trip we dreamed of, earned this review.
