FAQ’s

Q: What security and safety issues should I be concerned about when traveling to Israel?

Our number one priority is your safety. As a travel agency registered with the Ministry of Tourism, we receive constant updates from the Ministry of Defense on security situations in Israel. If we ever feel that the suggested itinerary is risky, we make adjustments accordingly. All participants receive daily guidelines to ensure the safety of everyone throughout the day, including proper footwear, how much water to bring, sunscreen, hats and much more. Dekel Israel tours does not take any participants into the Gaza Strip or into areas under the Palestinian Authority.

Q: What do I need to pack for my trip?

Israel has many different weather patterns throughout the year. It is best to be in touch with us directly so we can supply you with a packing list according to your time of travel. You may also download a standard packing list from the following links:
Summer Packing List
Winter Packing List

Q: What is the power supply in Israel?

Israel’s power is based on 220v instead of the 110v in the USA. Most power cables with power supplies will support the voltage in Israel with a simple outlet converter. It is best to check the power supply box and make sure it reads “for use from 110-240v.” A power cable with no power supply will most likely require a power and outlet converter. Most hotels have an outlet and/or power converters in the bathrooms for blow-dryers and electric shavers only. Please be in contact with us if you have any further questions.

Q: What is the time difference between USA and Israel?

Israel is ten hours ahead of the West Coast USA and seven hours from the East Coast USA. There are two or three weeks throughout the year when the USA changes clocks before Israel. At those times, the difference is nine hours to the West Coast and six hours to the East Coast. Please note that due to the Sabbath, Israel’s weekends take place on Friday and Saturday instead of Saturday and Sunday. Most of the country’s sites and attractions are closed on Saturdays, so these are great days to relax on the beach or by the pool.

Q: What should we expect to tip in Israel?

Tipping is customary in Israel when receiving service. Tips should be between 10-12%. Please note that tipping cab drivers is not necessary. When visiting restaurants, tips cannot be charged on credit cards and must be left in cash.

Q: Can I use an Israeli ATM with credit card?

Israeli ATMs accept all major credit cards and debit cards. ATMs distribute bills in increments of 100 Shekels, which is around $30. Before coming to Israel, notify your credit card company that you will be traveling. This will prevent any security holds by your provider due to overseas transactions.

Q: How can we have cell phone or wifi usage in Israel?

Dekel Israel Tours has teamed up with Phone Away from Home to offer you attractive options for cell phone and portable wifi devices here in Israel. Check out the deals here.